Return Refund Policy

ES Support, we strive to deliver high-quality Facility Management, IT, MEP, and Infrastructure solutions. Since our offerings are service-based, our Return & Refund Policy is designed to ensure fairness and transparency for all clients.

1. Services & Payments

All payments made for services are considered final unless otherwise stated in a service agreement.
Customized services (such as IT solutions, MEP projects, or facility operations) are non-refundable once initiated, due to resource allocation and project planning.

2. Cancellations

Clients may request cancellation of a service before the project/service initiation.
Any cancellation made after project commencement may be subject to a deduction of administrative or operational costs incurred by ES Support.

3. Refunds

Refunds are only applicable in cases where ES Support is unable to deliver the agreed services due to unforeseen circumstances on our end.
Partial refunds may be considered for services not delivered, depending on the stage of project execution.
No refunds will be issued for delays or issues caused by client-side factors such as incomplete information, non-cooperation, or delayed approvals.

4. Dispute Resolution

In case of disputes regarding refunds, clients are encouraged to contact ES Support’s customer support team.
All disputes shall be handled in accordance with the terms of the service agreement and governed by the laws of India.